Customer Care
Bird & Cronin
1200 Trapp Road
Eagan, MN 55121
651-683-1111
Toll Free: 1-800-328-1095
Monday - Friday from 8am - 4:30pm CST
651-688-9855
1-800-279-7934
Contact Us
Frequently Asked Questions
We exercise extreme care when packaging our shipments. Please notify us within 5 days of any damage or orders shipped incorrectly.
Our credit terms are net 30 days. All merchandise is priced Free on Board from St. Paul, Minnesota. Prices quoted do not include Federal, State, and Local taxes. All prices are subject to change without notice except when protected by a written contract. All shipments are billed at the price on the original order date.
- Prepaid wire transfer for the full amount of the order
- Standard Letter of Credit
- Visa, Mastercard, American Express and Discover Card
Please write, call, fax, e-mail or visit our website for orders, inquiries, and customer care.
When ordering please specify:
- Customer account number
- Purchase order number
- Shipping and billing address including zip code
- Product item number
- Quantity desired
- Any special shipping instructions
Yes, you can order direct from Bird & Cronin by calling or emailing our Customer Care team at orders@birdcronin.com or 800-328-1095.
You can also utilize our partner, Total Medical Supply to purchase Bird & Cronin products. Please visit their website www.totalmedicalsupply.com or contact them at 866-784-6140 or 763-784-6140
We require orders to be received by 12:00 pm CST to ensure same day shipping, based on item availability. Please contact customer service for additional information.
Please contact our Bird & Cronin Accounting department at 1-800-328-1095
- Accounts Receivable: Ext. 8094, 8057, or 8036
- Accounts Payable: Ext. 8092
- International: Ext. 8094 or 8057
- Payments: Ext. 8094, 8057, or 8036
- Rebates/Commissions: Ext. 8032
Warranty and Returns
Warranty
Bird & Cronin warrants to the original purchaser each Bird & Cronin product shall be free from defects in material and workmanship (as detailed in Warranty Section below) and warrants to replace defective product with an equal product. Bird & Cronin warranty does not apply if the product was not purchased directly from Bird & Cronin or any Bird & Cronin authorized dealer. Warranty period commences on original shipment date of the product. The Warranty does not cover damage related to alterations, accidents, neglect, misuse or if the product has not been used in accordance to Bird & Cronin’s Instructions for Use. The Warranty excludes normal wearing of parts or deterioration due to normal wear and tear. Repairs or replacements under warranty do not extend the warranty period of the device. The Warranty does not cover damages related to shipments via a purchaser’s selected freight carrier and purchaser is responsible for all freight charges and any damage claims.
Bird & Cronin reserves the right to inspect defective products. All product returns require prior written approval with an issued Return Material Authorization (RMA). Any returns without an RMA will be refused at the sole expense of the customer. Please call customer support at 1-800-328-1095 for instructions BEFORE returning any defective or damaged products.
The duration of product warranty is outlined in the table below:
| Duration | Product |
|---|---|
| 6 Months | All soft goods |
| 6 Months | Rigid bracing |
Returns
Non-warranty returns will be accepted within 180 days from original shipment date. Bird & Cronin shall review and inspect product returns with a valid Return Material Authorization. All returns for non-defective items are subject to a 15% restocking fee, if accepted. Products must be in good condition, in the original packaging, and in resalable condition. Bird & Cronin will issue a credit less restocking fee based on inspection findings and re-salability of product. No returns for products denoted as non-cancellable and non-returnable will be permitted to be returned.
Custom products and products with custom logos are not returnable.
As a reminder, all product returns, replacement, or repairs require prior written approval with an issued a Return Material Authorization (RMA). Any returns without an RMA will be refused at the sole expense of the customer. Please call customer support at 1-800-328-1095 for instructions BEFORE returning any product.
